I’d say this is one of the top 10 stores in the silver spring area. Some employees are hard to deal with and can barely understand what we need. On one of my visits the rep treated me like I didn’t belong there. Management should train them to be professionals.
First thing that I did not appreciate was that, although I asked a couple of times, I had to give them all my personal information before they told me how much their plan would cost.
I went back to the store to complain that they did not talk about the $40 plan and after I insisted, they suggested to give me $10 off my next month bill if I came back refill to the store for a $40 plan.
1 Month later I came back to the store but their plans had changed. They only proposed a $45 plan and I had to insist to get the $10 they had promised me. However, they told me that I would only get the $10 back in my next $45 bill (not the first month). I left and told them I would rather go to their competitor. So far that was an excellent choice.
When I went in the Silver Spring store to pick up my phone. The sales guy was first, unfriendly then proceeded to look for any reason to find something wrong with my phone. He 'inspect my phone' with a flashlight, said it was okay, and then when he went back to get my phone he returned to say that the hairline crack on my phone would disqualify my phone for warranty coverage.
Honestly the worst customer service I've encountered in a long time. And I say that in comparison to other T-mobile stores that I've visited over the course of the 10+ years I've been a customer.
Then, they sold me a plan with international text and 2 GB data for $50 while there was another plan at $40 without international text but with 4 GB of data. I was not aware of this other plan and I was upset when I got home and figured out it existed. This is not acceptable because if I go to a store I want the best advice I can get, otherwise I would just do everything online. Presenting all comparable plans is the least they should do.
Do yourself a favor, don't go to this store.
Busy store, but pretty organized. It could be that I am lucky, but most of times the sales people been proficient in plans and phones.
Long story short. I called T-mobile customer service and was assisted by another person to have my phone sent directly to my house under the original warranty coverage I was promised.
Great customer service Thanks so much!!!
A few days ago I visited a store in Tyson's with the intention of replacing my phone. The touch on my phone has been acting up and I haven't been able to use it for basic functions (making calls, writing texts, etc...) Anyways, the guy in the other store was so friendly. He inspected my phones, discussed options with me and helped me to request a new phone under warranty.
T Mobile is a US Electronics Store based in Silver Spring, District Of Columbia. T Mobile is located at 8668 Colesville Rd, Silver Spring, MD 20910, USA.
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