Very poor customer service and the staff memebrs were unwilling to help.
This has been my home branch for nearly 4 years now. My experience has been awesome. The only issue that I ever encounter is that the cash advance machine often is not functioning on the weekend. But that's a reflection on PNC as a whole rather than the branch. I visit the branch weekly and the staff knows me and my little ones. They are very friendly and helpful to us. I visited the Georgia Avenue location twice, and twice it was a stressful experience. I will continue to visit the City Place Mall location as long as I live in the area.
Very helpful and well organized
Completely incompetent. Usually when people are doing complicated business (setting up accounts, getting a second person on an account, etc.), you get to sit down and talk to someone. Here, they just gave us a piece of paper to fill out, which didn't do at all what we had requested, and gave us the run-around. I just ended up going to another branch because I could never get a straight answer from this one. They even spelled my partner's name wrong on important documents.
Isaac d. Arce jr. Very helpful and friendly. Will only come back to this branch. All the ppl we very helpful
These people have no idea what they're doing, and there are two other branches in close proximity that are competent. Go there instead.
Pnc Bank is a US Bank based in Silver Spring, District Of Columbia. Pnc Bank is located at 8661 Colesville Rd Ste B157, Silver Spring, MD 20910, USA.
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